Tuesday, June 24, 2008

MLM Network Marketing Success Secret - Own The Product

Did I hear you say that these are not your products? These are somebody else's?

Well, well, they say that there is a thin line dividing success and failure.

And they also say that it's all in the mindset.

I strongly believe in these statements. Together they mean that a subtle change in the thinking pattern can transform failure into success.


Affiliate marketing or MLM network marketing has provided earning opportunity to scores of people. By all indications this form of market promotion is here to stay for a long time.

When an affiliate tries to sell a product for some one else, why would or why should people believe him? What will project him as a person whom people can trust?

Many of the affiliate programs give their affiliates web pages with affiliate links. These can be pages for sales, memberships, or simply for information. An affiliate can display these pages by various means. He remains in the background and hopes that these pre-made web pages will attract people to take a desirable action.

While this approach works in many cases, much better options are available in MLM network marketing or affiliate marketing.

What I am discussing further is for those who have decided to stay in network or affiliate marketing business for longer term and who wish to make a difference by their own efforts.

How can an affiliate influence decisions of his prospective customers? By coming out of the background and offering his opinions, reviews or recommendations. He has various means of reaching out to the interested people – articles, own website, press release, advertisements, mailing to opt-in list - to name just a few.

When the affiliate offers his views or recommendations to others and expects them to act on his call-to-action, it is imperative that he really knows about the product or service he is trying to promote. Just knowing about the product is not sufficient, he should be able to present his case with conviction, feeling and passion.

This is where “owning” the product comes in. If the affiliate doesn’t like the product, he shouldn’t be selling it in the first place. However, if he has decided to promote and sell the product, he needs to know the product so well that he develops a feeling for it. He can consider buying and using the product himself so that he can narrate his first-hand experience.

In any case he should try to sell only those products which he truly approves. It should be as if he “owns” the product with all its merits and demerits and is prepared to vouch for its credibility.

He should project his views with true feelings and compassion as a result of his owning the product or accepting the product as his own. If he is less than sincere in his approach, it will somehow show thru and people will most likely not listen to him. True conviction can come only when he truly associates himself with what he is trying to sell.

Even when he puts his heart and soul in his presentation, not many people will believe him in first instance. He will need to develop means (such as a mailing list) to communicate with interested people repeatedly, gradually building his case and persuading them to buy. All thru this process the sincerity and conviction of the affiliate should be clearly visible.

This process has additional fallout which in my opinion is more important. The affiliate builds up his image as someone who is an expert in his field and can be trusted. This image will ensure his income in future. His credibility will be his most important asset.

He will be able to build relationship with his long term customers. This is a gradual process, may take time but creates a solid foundation for future business.

And it all started with his “owning” and endorsing the product in the first place. This is the real foundation for a successful MLM network marketing business.

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Effective Marketing To Take

For any business to be successful whether on or offline it has to be marketing effectively. You are going to need more than a great looking site with fabulous products or services to obtain success. You will need to run an effective marketing campaign and for this you will need a marketing plan.

To obtain online success you will have to be involved in planning from day 1 and you will have to work seriously if you intend to earn a decent living.


You will need an action plan and this should start with targeting your market. Doing business without knowing who your customers are will prevent you from reaching your objectives. EG:Increased sales, Market share, and Brand awareness.

Learn who your customers are and find out their real needs then you can offer tailored products and services and real solutions that will work for them.

Your first step is to find and sell to your targeted market. Customers buy for three reasons
  • To satisfy basic needs.
  • To solve problems
  • To make themselves feel good
Know your product or services strengths and weaknesses. Don't overestimate and disappoint your customers with a lower quality product than expected. To decide which of the customers needs or wants your product or service will satisfy you need to obtain the following information to get acquainted with your customer.

Demographic information
  1. Age and gender
  2. Ethnic Origin
  3. Family status
  4. Income
  5. Location
  6. Education level
  7. Occupation
Psychographics information
  1. Lifestyles, hobbies, interest and opinions
  2. Personal behavior
  3. Buying style
One of the ways to find the answers to these questions is to conduct a survey. You could place a simple Multi Choose survey onto your website and offer a free gift to anyone filling it out. It's a way of gathering information. Analyze your findings and find out what is like or dislike about your product or service. Make adjustments if necessary

Once you have define your market group you must decide how much information you want your customer to know about your product or service in order to convince them to do business with you. If you give out to much information they may switch off and not pay attention to the message. Once you have your message stick with it and keep it focused.

KNOW YOUR COMPETITION

Make a list of your competitors and take note of their strengths and weaknesses. Are they successful, if so study what them are doing and which of their ads work and what promotions they offer? Can you improve on their product or offer a better incentive for customers to purchase from you

KEY YOUR ADS

Ensure all your ads are key (A key lets you know where the customer saw your ad) so you can track which ads are successful. Run with the successful ads and delete any, which are not working. Record all of your results

BUILD YOUR RELATIONSHIP

Remember once you have your customers to build a relationship with them. You want them to return and buy again. Keep in contact with them.

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Marketing to Success on a ZERO Budget

I come across so many people that absolutely freak out when they think about having to market their business. Heaps of questions come up like, 'Where do I start?', 'I hate selling', 'How do I market my business when I don't have any money?'?.. Most of these people absolutely LOVE what they do, but detest having to 'sell' their service to receive an income from it.

You'll love it when I say it's easy to start and anyone can do it with a little planning and preparation, you DON'T HAVE TO SELL, yes believe it! If you market well and consistently you won't EVER have to sell again ? now how's that for great news?! And best of all you DON'T NEED MONEY to do it. Its music to your ears isn't it?! And it's true, I created, built and established a business that replaces my income from every job I ever had based on some simple strategies that you can adapt to your business and your style ? and in addition to that, they're easy and I'D LOVE TO SHARE THEM WITH YOU RIGHT NOW! Ready? You'll be surprised?.


These 10 strategies are what I would call the basic backbone of any marketing plan and are important to anyone wishing to build a successful business. They're so easy that sometimes people overlook them, or worse, think they're not important enough to warrant doing, which often results in a fatal outcome.

1. BE PASSIONATE love what you do and let it show! Doing business with someone who is excited, passionate and happy, is completely different to doing business with someone who is grumpy, bored and even angry. Now this doesn't mean you have to leap up excitedly and run over and hug the person when they meet you! All it means is being nice, friendly, helpful, focused and present for your customer and their needs ? now isn't that easy?? If you're doing something right now that you aren't passionate about, stop causing yourself and everyone you deal with pain ? instead look at things you do love doing and can do passionately? All that's stopping you from doing it is YOU?

2. KNOW WHAT YOU WANT TO ACCOMPLISH IN YOUR BUSINESS AND KEEP FOCUSED if you don't have a plan in place of where you wish to be, and how you want you business to be functioning in a year or 2 ? then you're on the road without a map! You'll go round and round in circles, and life will be a little chaotic. Not only will you be confused, in most cases your clients and team will certainly feel the adverse effects of this lack of direction too. Start thinking about where you see yourself and your business this time next year, then go about setting up little goals (or steps) for yourself that are achievable between now and then to ensure you set yourself up for a successful and profitable outcome.

3. HAVE SOME SUPER EFFECTIVE SYSTEMS IN PLACE to back you up in business. Make sure you're organised with systems that will assist you and your clients. Simple strategies like having a diary or schedule so you don't double book or forget things. A phone that works and has good coverage if it is a cell phone, a quick and easy system and standard in place to return calls if you miss some. Let's face it, if you're returning calls to clients a week later, it's highly possible that you will have already lost their business. If you send out quotes, have a system such as diarizing a follow up call. Systems can make or break your business. Stick to your schedule so you're not running behind. If you're continually late, can't find things when clients call you up, your payment system is off the rails, products are late etc then you'll find your clients start to dwindle quickly. So challenge yourself to implement at least one effective system per week that can make your life and your clients' lives a whole lot easier.

4. SPEAK UP silent passion is not going to get you anywhere. If people don't know what you're doing then how can they do business with you, or refer you to others? One of the cheapest and most powerful marketing strategies is networking. That doesn't mean you have to impose yourself on everyone who comes into your space! Instead it means to be prepared for what you will say when the opportunity arises or when you can create an opportunity to communicate with the person about what you do. And remember to speak up to your family and friends; this is a real bug bear among many entrepreneurs and small business people starting out. Don't be shy about what you do, or what you are creating for yourself ? speak up, be proud!

5. LIST YOUR BUSINESS with online sites that will happily have your business submitted and shown on their directory for free ? get out there! If you have a website, you'll find numerous businesses or organizations in your local area, state, country and also globally that will accept an online listing from you. Remember this opportunity can help you build your exposure and profile. Take ½ an hour each week to list your business somewhere different. Just make sure you keep track of who they all are so you can update your details if necessary in the future.

6. BUILD GREAT RELATIONSHIPS its amazingly important with everyone you deal with. Building great relationships with your clients can increase business, profitability and longevity beyond your wildest dreams if done well. It's just as important to build good relationships with your associates, you'd be surprised how many sales reps, suppliers and clients can feel the energy of a happening, successful and happy business when they walk into your business, and you'll be surprised at how these people can talk! Make sure they talk about you for the right reasons.

7. ADD VALUE to your clients in any way you can. There are so many people out there giving standard service, it's actually not that hard to give superior service. If you're not sure where to start, simply ask your clients how else you could help them! Also remember to ask them what they'd be willing to pay for that extra value or service. Basics such as remembering their birthday or something else that's important to them so you can send a Christmas card or small gift with their interest in mind etc. Little things such as, if your client is into golf an email to let them know of an upcoming golf event with a 'saw this today and thought you may be interested in it, happy golfing, jack' or a golf ball with your logo on it given to them out of the blue, and if you really have some money in the bank a round of golf for 2 at the best golf club in their area? Obviously you need to put your prices up to ensure you're not running at a loss but people buy value ? they love to be made to feel special and this is what the marketing strategy 'adding value' is all about. Until you can afford to spend some $$$, a cold water or cup of coffee, a call, an email or a bit more time in getting to know your client goes a long way.

8. DO THE LITTLE THINGS EXCEPTIONALLY WELL EVERY SINGLE TIME you'd be surprised at how well that rates in a clients mind. Things like being on time, such a small thing but how many times have you heard people complain that their tradesman, doctor, hairdresser etc who was late? How many times did that professional call you prior to you arriving at the site to it to let you know they were going to be late? I can guarantee you with all of us put together, we'd be able to count the amount of times (if any) on our fingers! Such a little thing makes your client feel respected. And just how much effort does it really take?? Hardly a thought, all it really entails is a little system to be put in place for you and your team to follow through on it every time to ensure your client is respected and will come to you again.

9. ASK THE BIG QUESTION which is, how did they find you, where did they hear about you? Every business big or small needs to put this at the top of their list. If you don't know where your clients are coming from then how on earth do you know what marketing initiatives are working? There is a valid quote that goes 'Only 50% of marketing works, do you know which half is working for you?' Amazingly many don't, and that's because they don't ask their clients that all important question.

10. DON'T GO IT ALONE you don't need to! How many millionaires and business success stories have said they had mentors and coaches that were instrumental in helping them get there? LOADS!!!! Most will tell you they had a little help and guidance, the truly honest ones will tell you they could not have done it without their mentors and coaches. There is no shame in asking others for help, truly, you don't need to walk this path alone, after all, anyone who has ever had a business knows what a huge task it is. You can fast track yourself, save yourself loads of time, energy and money, AND your sanity if seek out some people who are excellent at areas you need experience in. Some excellent Zero dollar solutions and hints can come in the form of simply signing up for a newsletter or free teleclass on subjects of interest. It's a terrific and low cost starting place to help you build up your business. Try mine for more marketing strategies and ideas each month ? sign up on the website www.marketingtosuccess.com

If you're having problems with getting your business off the ground or need to lift it to the next level, sign up for an introductory session with Rachael for just $100USD, you'll also be able to claim it as a business expense for training and marketing.

Go get them! and Abundant Success To You!
Rachael Bermingham, Leading Female Marketing Strategist

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How to Marketing Without Spend Much Money

Marketing can be expensive. It doesn't have to be, but sometimes you will spend more than you should. Usually you'll realise this after you've done it. But here are two tips that can save you thousands of dollars.

1- Make sure you really understand your market and your distribution channels.

Sounds simple, doesn't it! For example, one client had developed an information product for small businesses. They had some assistance from another agency to check the market and confirm how they should present the product. Based on that information they printed marketing materials and ramped up to distribute through professional advisors such as accountants.


After a few sessions with my client, and some inexpensive (but very effective) research, we came to understand two things:
  1. The target audience of owners of small-medium sized businesses were not interested in using this type of product, even though they needed it.
  2. The chosen distribution channel was not well placed to encourage their small business clients to be proactive and use my clients product.
Unfortunately, the 'research' conducted by the original agency was flawed. My client was not entirely happy with it at the time, and for good reason.

However, based on our fresh insights we developed more suitable approaches for my client to distribute their product.

In summary...
  • Before you spend lots of money (and time) pursuing a particular market segment, developing new products, or simply producing new marketing material, do some homework to ensure you are on the right track.
  • Get reliable advice from a professional who can explain things without confusing you with jargon. Take a bit of time to really check it out. It's cheaper to do this at the start, rather than after you have invested heavily in it.
2 - Know where to find your customers, and promote your business there.

This is another so-obvious factor that is often overlooked. Most businesses want more customers or clients. Sometimes it's tempting to advertise very broadly to improve awareness of your firm. But beware! Who are you really promoting your business to?

If you have a close look at whom your customers (or prospects) are, you should be able to narrow down the most suitable ways to promote your business to them. If your customers are other businesses, maybe direct mail would be best, or advertising in a relevant trade publication, or using personal sales visits, or simply by participating in industry events and getting known. If in doubt, ask your clients and prospects where they usually go for information on new vendors.

If your customers are from the general public, then it's a bit harder to identify them individually. Print media can often provide great potential to reach prospects, but before you pay big money to advertise in a publication with broad distribution think about how you can narrow down the field.

Firstly, are you better considering a media option that is focussed on your target audience? It might cost more in terms of dollars per centimetre of space, but the results may be far higher than with a general-purpose publication. Look for publications that address your audience, and look for suitable sections or features in larger publications.

When you do this, be selective, and don't be seduced by claims of large readership or "cheap" advertising offers. Ask for a current reader profile from the publisher. Distinguish 'circulation' from 'readership'. Know who your prospects are and make sure you are reaching them with an appropriate message.

Don't forget to look at all your options. For example, have you got your web site functioning properly? Maybe that's a better tool to sharpen than simply reprinting last years brochures. Be open to different ideas.

I haven't yet seen a marketing budget that is "big enough", no matter what the actual size. So plan your expenditure carefully.

Remember to measure the results of your marketing activities, and over time you can improve your marketing choices.

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What Is Multi-Level And How Should It Be Worked

Multi-level marketing is really a partnership. You go into business with someone that has the same interests and goals you have. You make a commitment to each other. You work with the same people. Working multi-level marketing correctly not only makes success easier, it eliminates many problems.

The hardest thing is to find the person you want to work with (your sponsor). You want someone who is willing to work and assist you when needed. You should join programs under the same person all the time. This makes for a solid downline. If your sponsor isn't interested in a particular program, contact his sponsor. By doing this, you will strengthen you group.


Many people complain about others stealing their people. They seem to think that just because they signed someone up once, they should always have them. If someone gives their downline the help and assistance they should, there would be no need for them to worry about someone stealing them away. They should want to continue with you because they know you will help them. Why should someone stick with you if all you do is collected commissions from them? Can you really blame them for not following you into other programs?

Take a look at the other side of the "coin". Having the right people in your downline is just as important as having the right sponsor. If someone sponsored you into a program and helped you, don't expect them to sign you in another program if you haven't tried to do anything on you own. Granted, they make money for those they sponsor for you, but why should they make you money if you don't do anything?

Mailing out hundreds of brochures may get you several people in your downline. This may look good on a printout, but what about on a commission check? Would you rather have a printout a foot long with a small check - or a small printout with a large check?

Be choosy in whom you recruit. Let them know what you expect from them and what they can expect from you. Level with them completely about the program you are trying to get them into. Having 2 or 3 good people will make you more money than having 10 or 12 deadbeats.

Don't join every program that comes along. Find one you like and work it. It takes time to build a solid downline. Help your downline and have them do the same. This way everybody will make money. You can't expect to keep your downline if you leave them stranded when you get into profit.

You have to help them get in profit too. They will be more apt to follow you in other programs this way.

Be careful what you promise people. Remember, nothing is guaranteed. Be as honest as you can. Don't tell someone you'll do something if you can't. Offer your help, but guarantee nothing. No matter how good something might seem, it might not work. If you mislead people, how long do you expect to keep them?

Doing things this way may take a little longer, but look at the advantages!
  • You have a solid downline.
  • You don't have to race to the phone or mailbox to be first to contact someone.
  • Because you are working with the same people, you will get to know them.
  • You will have a steady income. You don't have to worry about finding new "schemes" and new "victims" every few months.
Actually, four things are needed to be successful in MLM. A good product, a good marketing structure, a good sponsor and a strong downline. The time and money spent to find these four things is well worth it. Don't settle for anything less. To do so will only restrict the goals you can achieve.

Once you have found these four things, it's easy. All you have to do is keep in touch with your 5 or 6 people. If everyone does this, no one will fail. Everybody will be a success.

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7 Cheap & Easy Ways To Get Prospects

Here are some quick techniques you can put into place on your web site or in your advertising to gather new prospects. There is practically no cost for most of these strategies yet they have proven to be extremely effective in any number of different venues. Use one, two or all of these strategies for a quick shot in the arm.

  • Offer a free report or article that's sent by email from your autoresponder.
  • Give people a contact web form or autoresponder email address to send in their questions.
  • Have a media kit, price list, pictures, catalog, FAQ, etc. that are all available by email from your autoresponder.
  • Make a sample of your product available from your autoresponder. (i.e. If you're selling an eBook, have a chapter available for free.)
  • Deliver a free informational eCourse by email through your autoresponder.
  • Create an outline of your site for visitors in a hurry to have the information emailed to them by autoresponder.
  • Run a free drawing and have visitors email their entry to your autoresponder.
The key to all of these strategies is the autoresponder, which requires little or no effort on your part once it has been set up. Don't fail to utilize this tool no matter what type of business you own.

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Primarly Steps To A Great Marketing Plan

Step 1: Where Am I Now?

Before you decide where you want your marketing plan to take you,you need to find out where you are now. How have you positioned your business in the market? How do your customers see you? You may want to ask some of them for feedback. Write four or five paragraphs that summarize your business. Be sure to include philosophy, strengths and weaknesses.


Step 2: Setting the Goal(s)

Once you decide where you are, you can decide where you want to go. What you're trying to accomplish? Do you want to increase sales? Change the perception of your business among target audiences? Generate more store traffic? Enter a new market where you may not have much experience?

After you have answered each of these questions or any others you come up with, you want to make an outline for each of your goals, and be specific. While you should be optimistic, you will also need to be realistic. You need to be realistic in what you expect your marketing plan to do. Also, while it's fine to have multiple goals, be sure to prioritize them so you can create a realistic plan to achieve them.

Step 3: Getting To Your Target Audience

Who are your target audiences? If you say "everyone," you need to rethink your answer. Even the largest companies don't market blindly to every individual. They break their audiences down into distinct profiles, or niche markets, and create messages and vehicles designed to reach each segment.

Define your niche markets as clearly and specifically as possible. If you're reaching out to businesses, describe which type, including the industry, revenue level, location and other important characteristics. If consumers are your audience, describe their age, sex, income level, marital status and other relevant facts. If you identify several market segments, rank them in order of priority.

Step 4: Research and It's Role In Your Plan

Now that you've outlined where you are and where you want to go, it's time to determine the best way to get there.

Nothing will get you where you want to go faster than research. Information about your target audiences is available from a variety of resources, many of them free.

So be sure to take some time to find out about the demographics (physical characteristics) and psychographics (psychological characteristics) of your target markets. Demographics outline such factors as age, geographic location and income level. Psychographics offer insight into trends, buying habits, market segments and the like.

Trade associations and publications are often great places to start your research, especially if you're reaching out to businesses. Use your own and your target industries' trade resources for market information. Many associations have Web sites, and many publications are also available on the Net.

Once you've gathered this information, write a detailed profile of your audience segments. Include all the demographic and psychographic information you've gathered.

Step 5: Planning the Action

This is the crux of your plan. For each goal you've outlined, create a strategy, complete with your key messages and steps that will help you accomplish the goal. Don't forget that you have many tools at your disposal.

As you examine each of your goals, conduct a mini-brainstorming session. Consider the best ways to get your message out. You may decide to use newspaper, radio, TV, magazine or outdoor advertising;direct marketing programs, including postcards, sales letters, fliers, business reply cards, newsletters or toll-free response numbers; or public relations elements such as publicity, events, speaking engagements, sponsorships and opinion polls. Perhaps you can accomplish your objectives and cut costs by teaming up with related, non-competing businesses for in-store promotions or cross-promotional campaigns. On-line promotional opportunities are more abundant than ever, so consider designing a Web site or uploading information into a news group or special interest forum.

Write out each strategy, and beneath it, list key messages and tactics. Here's a sample:

Strategy: Position myself as the market leader in lease purchasing in my community.

Key messages: DeFiore Enterprises is a reputable, trust-worthy name in lease purchasing your home.

Tactics: Approach local community colleges about teaching a home-buying class using the niche of lease purchasing.

Issue a press release about the free brochure to local media. Send informational brochures to real estate agents and mortgage brokers who refer home buyers to you. For each step you plan, keep asking yourself, "Why should I do this?"

Don't decide to do big, splashy promotions if you really can't afford them. Smaller, more frequent communications are much more effective if your budget is limited. Don't forget to send communications to your networking partners.

Finally, be sure the promotions you've selected project the right image. If your audience is conservative, don't stage an outrageous promotion. Similarly, if you need to project a cutting-edge image, make sure your efforts are sophisticated. Also, be sure you have made friends with the media. Update your press package to reflect changes you have made.

Step 6: The Importance of Budgeting Your Resources

Home business owners believe marketing is an optional expense. This is one of the most tragic myths in business. Marketing expenses should be given priority, especially in times of slow cash flow. After all, how are you going to attract more business during the slow times if you don't tell customers about your business? Take a realistic look at how much money you have to spend on marketing. While you shouldn't overextend yourself, it's critical that you allot adequate funds to reach your markets. If you find that you don't have the budget to tackle all your markets, try to reach them one by one, in order of priority.

For each of your tactics, break down each expense and outline the estimated cost of each. For example, a brochure includes writing, photography, graphic design, film, printing and delivery. From there, you can beef up or pare down your plan, depending on your financial situation.

Step 7: The Importance of Timing In Your Projects

Now that you've broken down the steps involved in each activity, be sure you set aside the time to accomplish the steps for each project and set a deadline for each project. Again, make sure you're not overextending yourself, or you may get burned out. It's better to start with smaller, more consistent efforts than an overly ambitious program you'll never complete.

Step 8: On Your Mark Get Ready, Set, and Now Go For It!

With the above steps you now have in your hands the most effective "to do" list you'll ever write. You have prepared a document that can help you reach your market segments from a position of knowledge and expertise instead of from shoot-from-the-hip hunches.

Now you need to use your marketing plan. Make it a part of your "to do list" every day. Will it grow and change? Sure will. Also, as your business reaps the benefits of your initial strategies, you may want to increase the scope of your marketing. If you find something is not working, change it.

Remember, consistency and continuity, delivered with a dash of creativity, give you the formula for successful marketing.

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How Do I Define My Market?

Your market is who you want to reach. Your customer. Who is your average customer? What is your estimate of total market size? What territory do you intend to serve? Will you offer a variety of products or services?

The more specific you are, the better definition of your customer (what their characteristics are), the easier it will be to more clearly define your market.


Many times you can obtain your Unique Selling Position (USP) from your customer. You need a USP to stand out from your competition. It is specific to you and your business. It is yours and yours alone. Your way of doing business.

How you define your market will also make a difference on how and what you use to reach that market. Will you direct mail, cold call, do walk ins, use the web, employ radio/television and/or print advertising?

In lease purchasing you define your market based upon the strategies you employ. For example, with consulting your market is a lot broader and wider, than it would be if you are using the co-operative strategy exclusively in a well defined surrounding area of where you live.

Again, with lease purchasing, what you do to reach your market will depend on what strategy you are using. You would advertise in your local papers that you can help buyers and sellers with the lease purchase advantage. Whereas, for consulting you want to reach a wider market, so you might take out an ad in a national paper or advertise on the web, or use e-mailing as a marketing strategy. For example, when I need to send out emails for consulting, I open Group Mail, pull up my consulting group email,

Now that you've got the idea, start defining your market. Once you do, you'll find that your business is easier to operate and more profitable.

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The Ways to Evaluate Your Marketing Plan

Business owners often find it difficult to know whether their marketing tactics are working. This can be especially tricky when you use a combination of marketing activities simultaneously, or if using personal-contact tactics such as networking.

No matter what business you're in, your marketing should be accountable. So here's a few ways to evaluate how well you're doing.


1) Look at your sales (or fee income). They should be going up! But be careful about what you measure. Some firms have a longer sales cycle than others. To get an accurate picture you might need to also measure the number of new leads being generated, or the number of appointments, or the number of billable hours achieved. Remember discounts or variances in fees will affect total sales values.

2) Ask your clients. Check to find out where they heard of you. Most businesses never ask this question and miss out on gleaning valuable insights into how clients select a service provider.

3) Does your advertising and/or promotional activity produce direct responses?
It should. If your answer is "I don't know" then you've got some work to do. In addition to 2) above, there are some things you can do to improve response rates.
  • Firstly, make sure you are advertising in the right media. Choose media to suit your selected audience. Be as specific as possible. And avoid rejecting options just because they don't look "exciting", such as trade journals that might have relatively small readership. Importantly, check with your audience to make sure they actually do read the publication.
  • Use a strong headline that asks a pertinent question, or gives a solution-oriented statement.
  • Include a clear call-to-action. Tell people what they should do. For example: Ring today for your free appointment; Ask for our free information sheet.
  • Include multiple methods of contact. Phone, email, and web site are all important. Give prospects a choice of how to contact you.
4) Do your networking activities create new opportunities for you? One of the major principles of effective networking is to "give" rather than "sell". That is, you should look to help others as you spread word about your services. But this softly, softly approach can make it hard to measure effectiveness.

To measure your networking activities make sure you track the source of incoming enquiries. Then see if any of your visible/tangible tactics can be credited with generating the enquiry. If not, then maybe you can safely say it was a referral generated by networking. This is made a lot easier if you're a member of a lead-generating club such as BNI or Leads. You'll get specific feedback each week from these groups.

5) Do your marketing tactics make it easier to sell your services? To do this your marketing activities and/or material should do the following:
  • Attract qualified prospects (who have shown a specific interest in your services).
  • Anticipate and diffuse potential questions/concerns from prospects.
  • Be easy to use when personally selling to prospects. For example: material should be relevant; images/charts easy to understand; and be presented in a format the prospect will be likely to keep.
  • Focus on your client needs and your points of difference (Unique Selling Proposition).
6) Check your sales conversion rate. The best approach here is to look at your historical records and determine whether your conversion (or closure) rate has improved. "Selling" is an important part of the "marketing" function, so make sure you assess your success at closing the sale, rather than just focus on generating new leads.

7) Does your plan have a positive return on investment (ROI)? Does it bring in enough new/repeat business to justify the expense? Rather than just look at the "marketing budget" as one total, you really need to evaluate the cost effectiveness of each specific marketing activity. Even if you think you're getting a great ROI overall, maybe you can do even better by changing or eliminating unproductive tactics.

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